Have a question? We're here to help!


If you don't see your answer below, please feel free to contact us.

ACCOUNT SIGNUP

That’s great news! A Registration Code will allow you to set up your customer profile and log in as an admin user. Here are the steps:

  1. Go to the Login page by clicking here or "Login" in the top right corner of this page.
  2. Click on the ACTIVATE YOUR ACCOUNT button.
  3. Enter the requested information about yourself.
  4. Click Yes to indicate you have a Registration Code. Enter the Registration Code and click REGISTER.
If your Registration Code does not work, please contact us.

If your Registration Code does not work, please contact us.

That's ok! Follow these steps to request a user account:

  1. Go to the Login page by clicking here or "Login" in the top right corner of this page.
  2. Click on the ACTIVATE YOUR ACCOUNT button.
  3. Enter the requested information about yourself.
  4. Click NO to indicate you do not have a Registration Code.
  5. Enter your Account Number. This can be found on your Community Coffee invoices.You must be an existing Community Coffee business customer to create an account on this website.
  6. Click REGISTER. A Community Coffee representative will review your request and get back to you soon.

We're excited that you want to join the family! Please fill out the "Become a Customer" form to start the process.



ACCOUNT MANAGEMENT

Log into your account then access MyAccount and the Profile tab. Edit your existing contact inform and click Update. A Community Coffee representative will review your request and update our records. That’s it!


Are you logged in to your account?
If yes – Access My Account and the User Administration tab. Click on the abc icon to reset the password and select OK when asked if you want to continue. You will receive an email with a link to reset your password.
If no – Visit our website and click the LOGIN button on the top right of the page. Near the bottom of the page, enter your email address and click the RESET PASSWORD button. You will receive an email with a link to reset your password. Links are valid for two hours from the time sent. Be sure to check your spam mail if you do not receive the email within five minutes.

You must be an Admin User to reset a password for another User. Log into your account then access My Account and the User Administration tab. Click on the “abc" icon on the row for the User needing to reset their password and select OK when asked if you want to continue. The User will receive an email with a link to reset their password.

Log into your account then access MyAccount and the Profile tab. Click the pencil icon next to Account Billing Address, make the needed changes, and click SUBMIT. Our accounting team will process the request within 48 business hours.

Log into your account then access MyAccount and the Profile tab. Click the pencil icon next to Account Shipping Address, make the needed changes, and click SUBMIT. Our accounting team will process the request within 48 business hours.



USER ADMINISTRATION

Yes! If you are the administrator of the Community Coffee business website account, then you will see a User Administration tab under the "My Account" screen. From there, you can add additional users and assign them the appropriate permission levels.


Yes! If you are the administrator of the Community Coffee business website account, then you will see a User Administration tab under the "My Account" screen. From there, you can remove users from your account.



PAYING YOUR BILL

Log into your account, then access My Account and the Bill Pay tab to view available Invoices and Payments made. Check associated line-item boxes and PAY INVOICES button to pay selected Invoices. If you are an administrator of your company (with access to multiple accounts), then you will need to choose the correct account before completing the steps above.

Log into your account, then access My Account and the Bill Pay tab to view Payments made. Toggle right-facing arrows to view details of each payment.

You cannot make payments against credit balances.

Log into your account then access My Account and the Wallet tab. Click +ADD NEW CARD and provide the requested information. Click SAVE and now your card is available for use when placing orders or paying invoices.

Log into your account then access My Account and the Wallet tab. Click +ADD NEW BANK and provide the requested information. Click SAVE. Our payment processor will perform a verification process on your bank account before it is authorized to be used on this website.

Log into your account then access My Account and the Wallet tab. Click the icon, make the needed changes, and click SAVE. Now your updated card is available for use when placing orders or paying invoices.